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Can I make changes to the website myself?

By bsuper | Posted in FAQ Categories: Website Support.

This depends on the type of website you currently have. If it’s a static website, you won’t be able to make manage it on your own as it needs to be updated only through coding. We can help you convert your static website to a CMS website so you can manage the website changes yourself.

What do you offer as part of support?

By bsuper | Posted in FAQ Categories: Website Support.

On-going Support – We offer proactive support and maintenance plans at a subsidised pricing. Ad-hoc Support – We offer the option to pay as you go for ad-hoc support requests. We monitor your systems and strive to ensure that they are updated with the latest security patches. We provide monthly reports to customers describing the […]

How would you bill me for support?

By bsuper | Posted in FAQ Categories: Website Support.

Customers on an on-going support plan with us are allocated pre-defined hours and billed on a monthly basis. We also cater to customers who approach us for any ad-hoc support requests. They are billed on an hourly basis. Our reporting is very effective and transparent so customers can rely on us.

Can I still take a support plan even if I’m a small business?

By bsuper | Posted in FAQ Categories: Website Support.

Businesses small or large are bound to face technical issues. It becomes even more important for small businesses to take up third party support as even a small glitch may affect the business performance. We have support plans categorised on the basis of number of hours allocated to customers. So, there are plans tailored to […]

What are my options if I do not need ongoing support?

By bsuper | Posted in FAQ Categories: Website Support.

There’s always the option of, as we call it “Pay as you go”. Customers come to us with ad-hoc support requests and are billed on an hourly basis.

What is a mobile website?

By bsuper | Posted in FAQ Categories: Mobile Website.

Mobile websites are specifically built for mobile resolution. They are different from desktop websites. They are quick to load, thumb-friendly, allow easy reading and navigation for mobile users. Users often get frustrated when they have to zoom in and zoom out to read the text while browsing through their mobile phones. Hence, mobile websites offer […]

What are the different types of mobile websites?

By bsuper | Posted in FAQ Categories: Mobile Website.

There are broadly two types of mobile websites: Responsive Mobile Website – There’s only one version of the website. The website automatically responds to the viewing device. The content, images and other elements of the website will stack themselves neatly to accommodate the mobile screen size. Dedicated Mobile Website – Dedicated mobile website is a […]

Why do I need a dedicated mobile website when my website opens on mobile phones too?

By bsuper | Posted in FAQ Categories: Mobile Website.

Users often get frustrated when they open up the main site on their mobile phones and the outcome is that they leave the website without buying from you. Even though the desktop website opens up in a mobile phone but it doesn’t give a good viewing experience to mobile users. To attract more traffic from […]

Will it have all the features as the desktop website?

By bsuper | Posted in FAQ Categories: Mobile Website.

Mobile websites are quick to load and contain only relevant features for your products and services absolutely necessary for the mobile customers. The objective is not to lose out on the mobile customers’ traffic because most offline buying decisions are also influenced by the information users find online.

How is the mobile website different from a mobile app?

By bsuper | Posted in FAQ Categories: Mobile Website.

While both the mobile website and mobile app are accessed through mobile phones, the difference between the two is that mobile website is just like a regular website designed for mobile phones. A mobile app, on the other hand, though can be accessed online via a browser, is also downloaded and installed on the phone […]

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