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Why do I need support?

By bsuper | Posted in FAQ Categories: Web Application Support.

Support is necessary to ensure protection from any unprecedented damage and smooth running of web applications. Taking support and maintenance plan from an expert in web solutions provider will bring you peace of mind knowing that they are just a call/email away. We never underestimate the importance of system optimisation for better performance.

What do you offer as part of support?

By bsuper | Posted in FAQ Categories: Web Application Support.

On-going Support – We offer proactive support and maintenance plans at an affordable price. Ad-hoc Support – We also offer the option to pay as you go for ad-hoc support requests. We monitor your systems and strive to ensure that they are updated with the latest security patches. We provide monthly reports to customers describing […]

How would you bill me for support?

By bsuper | Posted in FAQ Categories: Web Application Support.

Businesses small or large are bound to face technical issues. It becomes even more important for small businesses to take up third party support as even a small glitch in the web applications may affect their business performance. We have support plans categorised on the basis of number of hours allocated to customers. So, there […]

What are my options if I do not need ongoing support?

By bsuper | Posted in FAQ Categories: Web Application Support.

There’s always the option of, as we call it “Pay as you go”. Customers come to us with ad-hoc support requests and are billed on an hourly basis.

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